Shipping policy

Delivery Times

We strive to ensure that your orders reach you as quickly as possible. However, due to a temporary adjustment in our operations, current delivery times may take up to 4 weeks.

We are actively working to return to our target delivery timeframe of 14 days or less, and we deeply appreciate your patience and understanding during this period.

By placing an order on our store, you acknowledge and agree to this temporary delivery timeline.

Order Processing

• Orders are typically processed within 1–3 business days.
• Processing times may vary slightly during high-demand periods or due to unforeseen circumstances.

Shipping Methods and Carriers

We partner with trusted shipping carriers to deliver your orders safely and efficiently. Once your order is shipped, you will receive a tracking number to monitor its progress.

Shipping Costs

Shipping costs are calculated at checkout and depend on your location.

Delays and Updates

While we aim to meet the estimated delivery timelines, there may be occasional delays due to factors beyond our control, such as weather, customs, or shipping carrier issues. If you experience a significant delay, please contact our support team for assistance.

Contact Us

If you have any questions about your order or delivery status, our customer service team is here to help. Reach out to us at contact@melco-med.com

Thank you for your understanding as we work to improve our delivery process. We appreciate your support and are committed to ensuring you receive your order as soon as possible!